C-Sweet Business Roundtable
We meet for 90 minutes once per month.
Thursday, June 5th
7:30 am PT / 10:30 am ET
Session Format:
7:30 am Welcome & general catch up
7:45 am: Icebreaker and introductions
8:00 am Member presentation begins
8:45 am Needs, Deals and Wants
Program wraps by 9 am sharp!
Retain to Sustain: Proactive Customer Retention Strategies
In any industry, long-term success isn’t just about winning new business—it’s about keeping the right clients. This roundtable will explore how companies can build intentional, relationship-driven strategies to strengthen retention and deliver lasting value.
We’ll discuss:
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How to recognize early signs of dissatisfaction before they escalate
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Ways to build internal accountability for client experience across teams
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Structuring renewal conversations to focus on value, not just contract terms
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Leveraging client feedback and data to inform better service solutions
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Strengthening trust and communication to create loyal, long-term partnerships
Whether you serve ten clients or ten thousand, this session will offer practical approaches to deepen client relationships, enhance retention, and grow through solutions—not just sales.
This event is open to ALL!
Complimentary for C-Sweet members. Non-member tickets - $49.
Meet the Speaker
Mary Torrado
Vice President Operations & Experience at OpenWorks
Mary Torrado is a seasoned Operations Executive with over 17 years of experience in the janitorial services industry. As Vice President of Operations at OpenWorks, Mary has established herself as a results-driven leader with a passion for optimizing processes, enhancing client satisfaction, and building cohesive teams that consistently exceed organizational goals.
Throughout her career, Mary has been instrumental in driving business retention, improving performance-driven results, and spearheading strategic account management initiatives. Her commitment to operational excellence has saved clients time and expenditures through innovative solutions, streamlined processes, and exceptional team collaboration. Recognized as a key driver of success, Mary has received multiple awards for her contributions, including the President’s Club Award and recognition for Outstanding Leadership in Operations.
Mary's leadership philosophy is rooted in collaboration, empowerment, and a relentless focus on delivering value. She has a proven track record of mentoring high-performing teams, aligning cross-functional efforts, and fostering a culture of accountability and innovation. Certified in Environmental Infection Control, GBAC, OSHA, and Supply Chain Management, Mary integrates industry-leading practices to ensure safety, compliance, and operational efficiency.
In addition to her professional accomplishments, Mary is deeply committed to continuous learning and leadership development. She has completed Blanchard’s leadership training programs and actively mentors emerging leaders within the organization. Outside of work, Mary enjoys exploring the outdoors, volunteering in her community, and discovering new culinary experiences.
***Check your calendars and join us! All event fees are non-refundable.***
New to C-Sweet?
Are you a female executive at the Board, C-Suite, Director, or Vice President level in a Fortune 1000, middle market, or fast-growth company? C-Sweet is perfect for you.
C-Sweet is a dynamic global community of female executives dedicated to working with each other, as well as uplifting and empowering women in the workplace. Our mission is to create an environment fostering innovation, collaboration, and professional development for women in leadership positions.
Join us today and be part of a powerful movement redefining what it means to be a woman in business.
✨ C-Sweet Members get FREE admission to the Business Roundtable series (+much more!) ✨
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