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The Customer is Queen: Make Sure Their Experience Propels Your Business

  • 16 Jun 2022
  • 4:00 PM - 6:30 PM (CST)
  • 1 S Wacker Dr Ste 800, Chicago, IL 60606



The Customer is Queen:
Make Sure Their Experience
Propels Your Business

Thursday, June 16th, 4:00 - 6:30PM

RSM Offices

30 S. Wacker Ste. 3300, Chicago, IL 60606

Heavy appetizers, wine & soft drinks will be served!
Find parking options and rates here.

One viral social media post can make or break a company. That’s why delivering a superior customer experience is vital to improve and expand your business. Sure, frontline workers, salespeople, and customer service reps interact directly with customers daily.  Yet, every business leader has a role in customer experience.

At this lively and insightful session, find out how to ensure customers leave 5-star ratings, send referrals, and increase their spending with you.

Our experienced panel of business leaders will discuss the following:

  • How do organizations map the customer journey and to refine it, so that it's not static
  • Emerging business focus and mature business - The journey and lessons learned
  • How can you efficiently gather and analyze customer feedback to enact change in your organization?
  • How much can you expect your business to grow once you’ve placed a heavy focus on customer experience, and how should you manage that growth?
  • What are leading companies doing today to raise the bar on how they treat customers?
  • What strategic alliances are vital to success?
  • How can women in customer service leadership roles (Chief Customer Officers, for example) empower others?

*** Check your calendars carefully! All event fees are non-refundable. ***

RSM Covid Policy for in-person events is as follows: all external attendees must be vaccinated against COVID-19 or have recently tested negative. RSM will not collect attendee vaccination/testing documentation but will ask each individual to confirm their vaccination/negative COVID status by completing an attestation form upon arrival

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